Ready made items usually ship the next business day and custom items will ship within 7-10 business days of receiving payment. If you need your item to ship sooner, just let me know. In most cases somthing can be worked out!
All of my shipping prices are for Royal Mail, First Class. If you’re not located in the United Kingdom, I use Royal Mail, International Standard. The quoted delivery time is 7-10 business days. Unfortunately, tracking is extra, but I can add it if you’d like. If you’re interested in adding tracking or insurance please let me know ahead of time so that I can adjust your shipping charges.
I ship items to the address that is on your etsy receipt. If that is not correct, make sure that you let me know.
I am not responsible for the item once I drop it off at the post office (I will have proof of post available) or for any customs fees that occur during your purchases’ journey to you.
Refunds and Exchanges
I take pride in my work and want you to be completely satisfied with your purchase. If for any reason you’re not happy with your purchase, all that you need to do is contact me and we will get the problem solved. Returns/exchanges are available on ready to ship items within 30 days of their ship date. No returns or exchanges can be made on custom pieces. This includes anything with custom text or size requirements.
Refund: Item must be sent back to me in new, unworn condition, and include the packaging. I’ll refund the price of the item, minus the shipping costs. You’ll be responsible for shipping charges that occur from you back to me as well. I will not apply your refund until I receive the item.
Exchange: Simply send the item back to me…you pay shipping. I’ll exchange your piece for the new one and ship it back to you…I’ll pay shipping!
Additional policies and FAQs
All of my pieces are handcrafted by me in my home studio. Each piece is made especially for you once you place your order, unless otherwise stated in the item description. With that said, please note that in most cases, you will not be receiving the exact item that is pictured. There is no way for me to replicate my items exactly, so remember that your piece, while being very similar to the one pictured, will have its own unique characteristics in patina, size, shape, ect.
All metal that I use is either sterling silver, fine silver, 14k gold fill, aluminum, or copper unless otherwise stated in the item description. I do not take responsibility for you being allergic to any metal used in my jewelry. It’s best to know if you’re allergic before you place your order.
Most of my jewelry is made up of small parts that constitute a choking hazard for children or babies. Under no circumstances should children or babies be allowed to play or have contact with jewelry.
Any jewelry that is sold in a child’s size should be used under adult supervision at all times.
I assume no responsibility for any injury related to the use of Silver Pie products.
Thank you so much for stopping in. Please email me at email@example.com if you have any questions.